Privacy Policy — cq444 Online Casino

1 Data Controller Information

cq444 (referred to throughout this Privacy Policy as "we", "us", "our", or "the Platform") acts as the data controller for all personal information collected through the cq444.app website and its associated services. As data controller, cq444 determines the purposes and means by which your personal data is processed, and bears primary responsibility for ensuring that such processing is carried out in a lawful, fair, and transparent manner.

cq444 is operated as an online casino and sports betting platform serving players in Bangladesh. All player data is handled in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

If you have any questions, concerns, or requests relating to how cq444 processes your personal data, you may contact our dedicated data support team at any time. Our contact details are as follows:

• Platform Name: cq444
• Website: cq444.app
• Data Enquiries Email: [email protected]
• Response Timeframe: We aim to respond to all data-related enquiries within 5 business days.

cq444 does not appoint a formal Data Protection Officer (DPO) but has designated the support team as the primary point of contact for all privacy-related queries. Any member of the support team who receives a data enquiry will escalate it to the appropriate internal stakeholder within one business day.

2 Personal Data We Collect

cq444 collects personal data from players through several distinct channels: directly from you during registration and account management, automatically through your use of the platform, and in limited circumstances from third-party sources such as payment processors. The categories of personal data we collect are detailed in the table below.

cq444 does not collect any special category personal data as defined under international data protection frameworks (such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data) unless specifically required for responsible gaming assessments, in which case such data is handled with heightened care and stored separately from standard account data.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account in accordance with our age verification policy.

3 Legal Basis for Processing

cq444 processes your personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Contractual Necessity: The majority of our data processing is necessary for the performance of the contract between you and cq444 — specifically, to operate your account, process deposits and withdrawals, settle bets, and deliver the services you have signed up to use. Without this processing, cq444 could not provide its services to you.
• Legal Obligation: Certain processing activities are required by law. This includes identity verification (KYC), anti-money laundering (AML) checks, and the retention of financial transaction records. We are obligated to conduct these activities and cannot waive them at a player's request.
• Legitimate Interests: We process some data on the basis of our legitimate interests as a business, provided those interests are not overridden by your rights and interests. This includes fraud prevention, platform security, responsible gaming monitoring, analytics to improve platform performance, and internal record-keeping.
• Consent: Where we rely on consent as a legal basis — most notably for direct marketing communications via email and SMS — you may withdraw that consent at any time by updating your marketing preferences in your account settings or by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

cq444 will never use your personal data for purposes that are incompatible with the original purpose for which it was collected, without first obtaining your explicit consent or identifying a new legal basis for the additional processing.

4 How We Use Your Data

The personal data collected by cq444 is used exclusively for the following purposes. We do not use your data for any purpose not listed here without first notifying you and, where required, obtaining your consent.

Account and Service Delivery

We use your identity and contact data to create and manage your cq444 account, authenticate your logins, process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, settle your bets and game outcomes, and communicate important account-related information such as transaction confirmations, security alerts, and policy updates.

Identity Verification and Compliance

We use your KYC and financial data to verify your identity, confirm your age (18+), validate your payment method ownership, and meet our obligations under applicable anti-money laundering and counter-terrorism financing frameworks. This is a legal obligation and cannot be waived.

Responsible Gaming Monitoring

We use your usage data and account history to monitor for signs of problem gambling behaviour, such as rapidly escalating bet sizes, prolonged sessions without breaks, or patterns consistent with chasing losses. Where such patterns are identified, cq444 may proactively reach out to offer responsible gaming tools or, in serious cases, temporarily restrict account activity in the interest of player welfare.

Platform Security and Fraud Prevention

We use technical data including IP addresses, device identifiers, and login history to detect and prevent fraudulent activity, unauthorised account access, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions. This processing is based on our legitimate interest in maintaining a safe, fair platform for all players.

Marketing and Promotions

Where you have opted in to receive marketing communications, we use your contact and preferences data to send you information about cq444 promotions, reload bonuses, free spins offers, cricket betting specials, and seasonal campaigns (for example, during Eid, BPL season, or the ICC T20 World Cup). You may opt out of all marketing communications at any time at no cost.

Analytics and Platform Improvement

We use aggregated and anonymised usage data to understand how players interact with the cq444 platform, which games are most popular, where navigation issues arise, and how the overall user experience can be improved. This data is analysed at an aggregate level and is not used to profile individual players for purposes beyond platform improvement.

5 Cookies and Tracking Technologies

cq444 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate certain features of the platform, remember your preferences, and gather analytical data about how the site is used. A cookie is a small text file stored on your device by your browser when you visit a website.

The types of cookies used on cq444.app are as follows:

You may control cookie settings through your browser's built-in privacy controls. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies at any time. Please note that disabling strictly necessary cookies will impair or entirely prevent your ability to use the cq444 platform, as these cookies are essential to platform operation.

6 Data Sharing and Third Parties

cq444 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is shared externally only in the limited circumstances described below, and always with appropriate safeguards in place to protect your privacy.

• Payment Processors: When you make a deposit or request a withdrawal, your financial data is shared with the relevant payment service provider (such as bKash, Nagad, Rocket, or Upay) to the extent necessary to process the transaction. These providers operate under their own privacy policies and are bound by applicable financial services regulations.
• Game Providers: To deliver casino games and live dealer tables, cq444 integrates with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Limited technical data (session tokens, game results) is shared with these providers to facilitate gameplay. Game providers do not receive your full identity or financial data.
• KYC and Identity Verification Services: cq444 may use a third-party identity verification service to assist with the processing of KYC documents. Any such service is contractually bound to process your data only for the purpose of identity verification and to delete it upon completion of the verification process.
• Analytics Providers: Aggregated, anonymised usage data may be processed by analytics software to generate platform performance reports. No personally identifiable data is included in these reports.
• Legal and Regulatory Authorities: cq444 will disclose personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, court order, or in connection with the investigation of suspected fraud, money laundering, or other serious criminal activity. We will notify affected players of any such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of cq444's business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified prior to any such transfer and given the opportunity to close their account if they do not wish their data to be transferred.

All third parties with whom cq444 shares personal data are required to handle that data in accordance with applicable data protection principles and are prohibited from using it for any purpose beyond the specific service they are providing to cq444.

7 Data Retention Periods

cq444 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for aggregate statistical analysis.

Where a player requests account closure before the end of the standard retention period, their account will be deactivated and access removed, but the underlying data records will be retained for the remainder of the applicable retention period as required by law. This is not optional — it is a legal requirement that cq444 cannot waive on request.

8 Your Data Rights

As a player on the cq444 platform, you have a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of them, please contact us at [email protected] with your registered account email address and a clear description of your request. We will respond within 5 business days.

Please note that some of these rights are not absolute and may be subject to limitations where legal obligations require cq444 to retain or continue processing certain data (for example, AML record-keeping requirements). In such cases, cq444 will explain clearly why a right cannot be exercised in full and what partial remedy is available.

9 Data Security Measures

cq444 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security practices include:

• SSL/TLS Encryption: All data transmitted between your device and the cq444 platform is encrypted in transit using industry-standard SSL/TLS protocols. You can verify this by the padlock icon in your browser's address bar when visiting cq444.app.
• Encryption at Rest: Sensitive personal data — including identity documents, financial records, and authentication credentials — is encrypted at rest using AES-256 encryption on our secure servers.
• Access Controls: Access to personal data within cq444's internal systems is strictly limited to personnel who have a legitimate operational need to access it. All internal access is logged and subject to periodic audit.
• Two-Factor Authentication: cq444 supports SMS-based two-factor authentication for player accounts, and all internal administrative accounts are required to use multi-factor authentication.
• Vulnerability Management: cq444 conducts regular security assessments and penetration tests to identify and remediate potential vulnerabilities in our platform infrastructure before they can be exploited.
• Incident Response: In the event of a data breach that is likely to result in a risk to player rights or freedoms, cq444 will notify affected players without undue delay once the nature and scope of the breach have been determined.

While cq444 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use strong, unique passwords, enable two-factor authentication, and report any suspicious activity on their account to [email protected] immediately.

10 Policy Updates and Contact

cq444 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform and services. When we make a material change to this Privacy Policy, we will notify all registered players via their registered email address at least 7 days before the updated policy takes effect.

The date at the top of this Privacy Policy indicates when it was last reviewed and updated. We recommend that you check this page periodically to stay informed of any changes. Your continued use of the cq444 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the updated version.

If you have any questions, concerns, or complaints about this Privacy Policy or about how cq444 handles your personal data, please contact us using the following details:

• Email: [email protected]
• Subject Line: "Privacy Policy Enquiry — [Your Registered Email]"
• Response Time: Within 5 business days
• Platform: cq444.app

cq444 is committed to resolving all privacy-related enquiries and complaints fairly and promptly. If you are not satisfied with the response you receive from our support team, you may escalate your complaint in writing, and it will be reviewed by a senior member of the cq444 operations team within 10 business days.

This Privacy Policy was last reviewed and updated on 1 January 2026. The version published at cq444.app/privacy-policy on the date of any given data processing activity is the version applicable to that activity.